Resources
For Patients
If you or a loved one would like to access specialist rehabilitation care at New Hope Rehabilitation, here is what you need to know. Most patients need a current referral from a GP or specialist before their first consultation. This is a Medicare requirement, not an extra hurdle, and the steps below explain exactly how it works.
How to Get Referred
Step 1: Speak with Your Doctor
Under Australian Medicare regulations, you need a valid referral from a registered Medical Practitioner (GP or specialist) to claim Medicare rebates for your consultation. GP referrals are typically valid for 12 months; specialist referrals are typically valid for 3 months.
Step 2: Sending Your Referral
Ask your GP to send the referral directly to us via Medical Objects, secure fax, or email. Alternatively, you can upload a copy using our secure online referral form.
Step 3: We Contact You
Once Dr Iyer reviews your referral, our reception team will contact you directly to confirm your appointment time, provide intake paperwork, and outline what to bring.
What to Bring to Your First Consultation
- Your GP or specialist referral letter
- Recent imaging reports (X-ray, MRI, CT) and pathology results, if you have them
- A current list of medications and allergies
- Medicare card, private health fund details, DVA card, or WorkCover claim details as applicable
For Referrers
Secure referral
admin@newhoperehab.com.auTriage time
24–48 hours from receipt
At New Hope Rehabilitation, we work in close partnership with General Practitioners, Orthopaedic Surgeons, Neurologists, and Allied Health Clinicians across South East Queensland. We provide structured, timely assessments and multidisciplinary care pathways across outpatient, day-program, and inpatient hospital settings.
We prefer and prioritize secure electronic messaging (Medical Objects / HealthLink) to ensure rapid triage and prompt appointment scheduling. Standardized referral templates compatible with Best Practice, MedicalDirector, and Genie are available on request.
What Happens After You Refer
The same three steps your patient sees on our site, from their side of the process:
Step 1: Speak with Your Doctor
Under Australian Medicare regulations, you need a valid referral from a registered Medical Practitioner (GP or specialist) to claim Medicare rebates for your consultation. GP referrals are typically valid for 12 months; specialist referrals are typically valid for 3 months.
Step 2: Sending Your Referral
Ask your GP to send the referral directly to us via Medical Objects, secure fax, or email. Alternatively, you can upload a copy using our secure online referral form.
Step 3: We Contact You
Once Dr Iyer reviews your referral, our reception team will contact you directly to confirm your appointment time, provide intake paperwork, and outline what to bring.
What to Include in Your Referral
- Clinical Summary: reason for referral, current symptoms, functional baseline, and primary goals
- Relevant Diagnostics: recent imaging reports (X-Ray, MRI, CT), pathology, or specialist correspondence
- Medical Background: current medication regimen, allergies, and past surgical/medical history
- Funding / Care Scheme: Medicare details, private health insurance fund, DVA status, or WorkCover claim number
Our Clinical Commitment to Referrers
Prompt Triage & Scheduling
Referrals are triaged by Dr Deepa Iyer within 24–48 hours of receipt.
Comprehensive Correspondence
Detailed, actionable consultation letters provided after initial assessment and at major rehabilitation milestones.
Collaborative Shared Care
We respect the central role of the primary care GP, working collaboratively on medication rationalization, return-to-work plans, and long-term community maintenance.
Urgent & Inpatient Transfer Referrals
Doctor-to-doctor referrals & inpatient admissions (Sunnybank Private Hospital Consulting Suites)
(07) 3344 1440Immediate fund eligibility checks (Sunnybank Private Hospital Coordinator)
(07) 3344 9307Funding & Fund Check
Inpatient restorative admissions and day rehabilitation programs are accessible across all major health funds, with no out-of-pocket hospital excess for eligible policies. The summary below explains what's covered and how the fund-check process works. For specifics about your own policy, our admissions team will confirm directly with your insurer before you're admitted.
Health Fund & Funding Coverage
Private Health Insurance
Direct agreements are in place with all major Australian private health funds (including Bupa, Medibank, HCF, NIB, Teachers Health, and AHSA network funds). Prior to admission, our hospital admissions team conducts a direct eligibility check with the patient's insurer to confirm clinical rehabilitation cover and verify any applicable excess or waiting periods.
Department of Veterans' Affairs (DVA)
Comprehensive admissions and consultations are fully covered for eligible Gold Card and approved White Card holders, with no out-of-pocket costs.
WorkCover & Third-Party (CTP)
Inpatient and outpatient rehabilitation can be coordinated following insurer pre-approval and formal claim acceptance.
Self-Funded Patients
Tailored self-funded packaged rates are available on request through the hospital admissions office for uninsured individuals requiring restorative care.
Streamlined Fund-Check Process
Referral Received
Submit a doctor-to-doctor referral via Medical Objects or secure fax/email.
Fund Verification
The hospital intake coordinator verifies policy eligibility, hospital tier cover, and fund approval within 2–4 hours.
Clinical Triage & Bed Allocation
Direct admission or bed-to-bed transfer is arranged with zero administrative burden on the referring team.
Admissions & Fund Inquiries
Doctor-to-doctor referrals & inpatient admissions (Sunnybank Private Hospital Consulting Suites)
(07) 3344 1440Immediate fund eligibility checks (Sunnybank Private Hospital Coordinator)
(07) 3344 9307Ready to get started? Send a referral online or reach out with any questions.